Welcome to The Carlo Fidani Peel Regional Cancer Centre
We are a specialized treatment centre for people living with cancer, and our goal is to partner with you, your family and friends in order to provide the highest quality care. We believe that quality care includes meeting your physical, emotional, social, spiritual and practical needs. The purpose of this booklet is to provide you with important information and answer your questions as you navigate your way in the days ahead. We are committed to assisting you in every way we can throughout your cancer journey and would like to share our vision with you:
The vision of our oncology care team is to exemplify excellence in cancer care for our patients in our community. As the oncology care team, we aspire to provide compassionate, quality care within our collaborative environment while maintaining our patient's dignity and humanity.
We appreciate the opportunity to partner with you in your health care.
The following information will help prepare you for your visits to the cancer centre.
Knowing what to expect and what to bring will help make your visit with us easier.
Hours of Operation
The centre is open Monday to Friday (excluding statutory holidays), from 8:00 a.m. to 5:00 p.m. (Radiation Therapy hours are 8:00 a.m. to 6:00 p.m.).
Privacy and Confidentiality
The Carlo Fidani Peel Regional Cancer Centre and The Credit Valley Hospital are committed to keeping your persona l health information private and confidential. Everyone who works here, including students and volunteers, must agree in writing to keep your information safe and private.
Confidentiality applies to both clinic visits and telephone conversations, which is why we need your permission or consent to speak to anyone else about your health matters. If you wish to appoint someone as your spokesperson, please give us the name and contact information of this person.
The Credit Valley Hospital currently uses Language Line (a phone service providing access to interpreters) and volunteer interpreters for language interpretation. Upon request, American Sign Language interpreters can be arranged through The Canadian Hearing Society. Please let us know if you need language interpretation when making your hospital appointment. A member of your health care team can arrange this service.
Parking rates are posted at the parking Pay Stations and at the entrance gates to the parking lots for patients and visitors. Please note parking rates are subject to change without notification.
We recommend you purchase a monthly parking pass if you will be in the hospital for multiple visits during a month.
There is a 15 minute grace period for drop-off and pick-up.
Parking Pass: Parking passes can be purchased at the parking Pay Stations (located at hospital exits and parking deck entrances)
Parking fees are:
|½ hour rate:||$3.00|
|Daily Maximum:||$16.00 (per occasion, no in/out privileges)|
|Daily Pass:||$25.00 (with 3 in and out privileges)|
|Monthly Pass:||$79.00 (unlimited in and out privileges)|
|(applicable taxes are included)|
In order to reduce the risk of interference with medical equipment and to maintain patient privacy, we ask that you use your cellular phone in the hospital lobbies only. Please power off your cell phone at all other times.
If you lose an item within the cancer centre, check with the reception desk closest to the area where you may have left your article. You may also inquire at the information desk near the emergency entrance as clothing and other personal items such as umbrellas, books and eyeglasses are held there. If you lose valuables, such as keys, wallets and cell phones, please call Security at 905-813-1100, ext. 3974 or visit the department which is located between the main entrance and the emergency entrance. The hospital does not accept responsibility for personal items and valuables.
You may bring food/snacks from home depending on the length of your appointment.
The cancer centre also has several on site food vendors where you can purchase food and drinks.
There are three ATM Banking machines on site. All surcharge revenue is donated to the hospital. You will find a machine at the entrance to the cancer centre, at the main entrance of the hospital, and outside the pharmacentre.
Smoke Free for Everyone’s Health and Well-being
Smoking is not permitted anywhere on hospital grounds bounded by Erin Mills Parkway, Eglinton Avenue West and Credit Valley Road. Please respect the smoking boundaries for the health of patients and staff.
Many patients and staff are allergic to scented products. Please refrain from wearing scented products while in the hospital environment.
The goal of the infection prevention and control department is to prevent the spread of infections amongst patients, staff and visitors. Patients, staff and visitors are strongly encouraged to wash their hands in order to prevent the spread of germs. Please note that specific infection control precautions are sometimes required when caring for infected patients.
Some expenses incurred during your treatment may be tax deductible. We encourage you to maintain a record of your expenses and save all relevant receipts for income tax purposes.
On line information about refundable medical expenses can be found at the Revenue Canada website at www.cra-arc.gc.ca or call toll-free 1-800-267-6999.
If you require transportation to your appointments please call your local Canadian Cancer Society office. Transportation is coordinated locally. See the Community Resource section for contact