Patient Information.



Before You Come to Hospital, Please Check to Ensure You Have the Following:

  • Ontario Health Card
  • Other Photo Identification (see registration requirements guide )
  • Other health insurance card(s)
  • Credit Valley Hospital Card
  • Social Insurance Card, or number
  • Proof of valid semi-private and/or private insurance
  • coverage for accommodation other than standard ward
  • A valid credit card (Visa, American Express, or MasterCard)
  • Workers' Compensation Board (W.C.B.) claim number if applicable.

Most Ontario residents are insured by the Ontario Hospital Insurance Plan (OHIP)

  • If you do not have OHIP coverage, you may be required to pay a deposit to the hospital at the time of admission.
  • The balance of your account will be due upon discharge from the hospital.
  • If your procedure is not covered by OHIP, you will be asked to pay in advance.
  • If you are unsure whether or not your procedure is covered, please call patient accounts at (905) 813-3980.

Chronic Care Patients

  • Chronic Care patients may be required to pay a co-payment fee.

Patient Accommodation

  • Please indicate your room preference on the pre-registration form.
  • Every effort is made to honour your request, but it is not always possible to know in advance what type of room will be available on the day of your admission.
  • The Ontario Hospital Insurance Plan (OHIP) provides for standard ward coverage upon admission to the hospital.

  • The hospital offers three types of rooms:
    • Standard Ward - 4 beds per room
    • Semi-private* - 2 beds per room ($240 per day)
    • Private* - 1 bed per room ($280 per day) - please note:
      *requires proof of insurance coverage
    • Self Pay – Canadian resident without a valid Ontario Health Insurance Card ($1,000 per day for Ward room)
  • Complex Continuing Care
    • Semi private ($45 per day)
    • Private ($65 per day)
  • Non Resident Costs*
    • Ward $2,000 per day
    • Semi private $2,240 per day
    • Private $2,280 per day
    • Newborn non resident $600 per day

    *NOTE: $2,000 deposit required upon admission of the non-resident patient to hospital

  • Telephones are located at your bedside table. A daily charge of $3.60 per day will be added to your patient invoice.
  • Television rental information is available when you turn on the TV. There are “free” patient television channels for your viewing even if you do not wish to rent the television.

    The daily rental rate is $10 per day with all taxes in.

    1st month (28 days) is a maximum of $140
    2nd month and after is $40 per month maximum.
  • Wireless High Speed Internet throughout the Hospital: Patients and visitors now have access to wireless high speed internet throughout the hospital and including Watline Renal Care Centre. We have four options for wireless internet access at Credit Valley:
    24 Hours - $6.95
    3 Days - $15.95
    7 Days - $25.95
    1 Month - $44.95
    Visa, Mastercard and American Express are all accepted.
    All plans must be pre-paid prior to receiving service. To use the internet, you will need your own laptop or other wireless-enabled computing device. Once you start your computer, the operating system will automatically connect to a special wireless network. Once connected, you can open your web browser at which time you will be prompted to register for the service. It’s that easy!

Identification Device

  • Please wear your identification device at all times.
  • If your device becomes lost or damaged, please tell your nurse.
  • If you have allergies, you may receive more than one device during your stay.


  • Please bring all current prescription and non-prescription medications, in their original containers, with you and tell your nurse about these medications.
  • Any medications required during your stay will be prescribed by your physician and will be brought to you by a nurse.
  • Please tell your doctor and nurse if you suffer from allergies or are allergic to any medications.
  • If you have questions about your medications your doctor or nurse can arrange a meeting for you with your pharmacist.

Consent Form

  • Every patient who is about to undergo an operation or procedure will be asked to sign a consent form.
  • Your doctor will explain your operation before you sign the consent form and answer any questions you may have concerning the procedure.
  • In special cases, when you are unable to give consent, your next of kin (specified by yourself at the time of registration) may give consent on your behalf.


  • All patient information is confidential
  • Access to the specific details regarding your illness and treatment are restricted to the members of your health care team.

Patient Meals

  • When you are admitted to the hospital, you will receive a food restrictions form where you can indicate which foods you do not wish to eat. Based on this information, and the diet your doctor orders, an appropriate menu will be selected for you.
  • If you have special nutritional requirements, your doctor may refer you to a registered dietitian.
  • Meals are delivered at approximately the following times, 8:30 a.m., 12:30 p.m. and 5:30 p.m. daily.



Advance Directive
You may wish to consider writing an Advance Directive to inform the health care team which of the various types of life support measures you wish to be taken in the event that it you are unable to discuss this. If you have prepared an Advance Directive, please give a copy to a member of your health care team.
Living Will
A Living Will is a personal care document outlining your wishes for your health care. This document will help your health care team to draft your treatment plan. If you have a Living Will, please tell a member of your health care team when your are admitted.
Organ Donation
The hospital participates in The Trillium Gift of Life, organ donation program because transplantations save lives, but only if you help. All you need to do is say yes to organ and tissue donation on your donor card and/or driver's license and discuss your decision with your family. Even if you've signed a document, your family will be asked to give consent before organ donation can occur.




  • There are two parking areas available to patients and visitors. The main parking lot accessible via Eglinton Avenue West entrance or Erin Mills Parkway provides easy access to the emergency department and inpatient facilities as well as the hospital new main entrance. The second parking area provides easy access for patients coming to hospital for cancer care, ambulatory care and rehabilitation services. It is accessed by Credit Valley Road (at the Eglinton Avenue West intersection or Erin Mills Parkway intersection). This parking lot is open Monday to Friday for visitors who are paying for parking on a per occasion basis. If visitors/patients have purchased a monthly parking pass, this parking lot is available at all times.
  • There is ample handicapped parking in both parking garages and the surface parking adjacent to both parking garages.
  • Parking fees are:
    ½ hour rate: $3.00
    Daily Maximum: $16.00 (per occasion, no in/out privileges)
    Daily Pass: $25.00 (with 3 in and out privileges)
    Monthly Pass: $79.00 (unlimited in and out privileges)
      (applicable taxes are included)
  • Parking passes are available on a monthly basis for purchase at the parking Pay Station. Please note, the monthly pass is non transferable. (Each admittance must be followed by an exit in order for the card to work).
  • Prices are subject to change.
  • There are clearly designated parking spaces reserved for the handicapped.
  • Parking along fire routes is illegal and will result in a parking violation ticket.
  • Patients being admitted for elective surgery are advised to leave their vehicles at home.
  • For patients who have driven themselves to hospital and whose treatment results in hospital admission, are advised to have a relative or friend remove the vehicle from the hospital premises.
  • see Parking Page for more information»

Public Transportation

  • The hospital is serviced by the Mississauga Transit System. Please call the Transit Line at (905) 615-4636 to obtain bus schedules.
  • The GO bus Hwy 403 service offers seven round trips per day, from Monday to Friday, from Oakville to Yorkdale and to the York Mills subway connections, with stops at The Credit Valley Hospital and the Mississauga Civic Centre. For more information, call GO Transit at (416) 869-3200.



Personal Items to Bring with You:

  • All medications in their original containers
  • Personal toiletry items (no scented products please)
  • Paper tissues
  • Pyjamas or nightgown
  • Bathrobe and slippers (non-skid soles)
  • Children may wish to bring a favourite toy or game
  • Cash for parking, newspapers, magazines.
  • TV rental and telephone charges will be added to your invoice upon discharge.

Personal Items to Leave at Home:

  • Scented personal care products
  • Irreplaceable papers or documents
  • Items of sentimental value
  • Jewellery or expensive clothing
  • Unnecessary cash
  • Alcoholic beverages, tobacco products
  • Personal electrical appliances (such as hairdryers, curling irons, TV's, VCR's, radios or any plug-in appliance)
  • Cellular phones

Cellular Phones
To reduce the risk of interference with medical equipment, and to maintain patient privacy, we ask that you use your cellular phone in the hospital lobbies only. Please power off your cell phone at all other times.
Smoke Free for Everyone’s Health and Wellbeing
Smoking is no longer permitted anywhere on hospital grounds bounded by Erin Mills Parkway, Eglinton Avenue West and Credit Valley Road. Speak to your doctor for medical management of your smoking addiction while in hospital.
Visit Peel Health Quit Smoking Program web site for more information and resouces in your community.
Scent Reduction
Many patients and staff are allergic to scented products. Please refrain from wearing scented products while in the hospital environment.
Latex balloons can cause severe allergies in some people. For this reason they are not allowed in the hospital. Mylar (foil) balloons are a safe alternative.
Infection Prevention and Control
The infection prevention & control unit specializes in the prevention and control of hospital-acquired infection in patients, staff and visitors. Patients who are found to have infections of certain types may be isolated.
To avoid the spread of germs, visitors, patients and staff are encouraged to wash their hands frequently at the handwashing/sanitizer stations located throughout the hospital.
Interpreter Service
The hospital's volunteer interpreter personnel are available on a 24-hour basis from telecommunication services. The AT&T language line is also available.
The hospital will not accept responsibility for a patient's personal items and valuables. If it is absolutely necessary for you to bring valuables of any kind to the hospital, please leave them with the patient accounts office for safekeeping at the time of registration. You may pick them up at the office upon your discharge.
Lost and Found
The hospital security department provides a lost and found service. If you or one of your visitors misplaces something, please contact security by calling extension 3974.
Fire Drills
Fire drills are conducted in the hospital on a regular basis as part of our staff education program. If a fire drill occurs while you are in the hospital, please remain in, or return to, your room and follow any instructions that your nurse gives you.

Please Help Us to Provide You with the Best Health Care
be a partner in your care

As a partner in your care, you have the right to be well informed about your condition and treatment plan, ask questions of your doctors and other health care professionals and participate in treatment decisions.

You will receive respectful and considerate care without discrimination. Your health information will be kept confidential. You also have the right to designate someone to act as your spokesperson during your hospital stay.

We respect your rights as an individual and value your input. In return we ask that you and your visitors will be respectful of other patients’ personal and cultural preferences and their need for privacy and a quiet and restful environment.

If you have a concern during your stay, please contact the nurse manager. If you have a concern that cannot be resolved, please contact the Patient Relations Advisor.



Your Health Care Team
Each patient's care at The Credit Valley Hospital is directed by members of the patient's health care team. Please do not hesitate to ask questions of any members of your team.
Members of the team may include:
Attending Physician

  • Responsible for your medical care.
  • May be your family doctor or a specialist referred by your family doctor.
  • May be another doctor asked to look after you by your family doctor because she/he is unavailable.


  • The nurse manager on each patient unit is responsible for all aspects of nursing care.
  • The primary nurse is responsible for your care on the nursing unit. Your primary nurse will provide and evaluate your nursing care and coordinate all the care you receive from the other members of your health care team.
  • Registered nursing assistants and nursing students work under the registered nurses' direction.

Registered Dietitian

  • A registered dietitian is a nutrition specialist in health promotion and disease treatment.
  • The dietitian assesses the nutritional status of patients.
  • The dietitian plans diets suited to patients' individual lifestyles and needs.
  • They provide education to patients who require special diets

Occupational Therapist

  • The OT provides assessment and treatment to individuals whose daily living has become a challenge.
  • The OT uses a variety of individual and group therapies to promote restoration of function and development of new skills.

Pharmacist and Pharmacy Technician

  • Provides the medications prescribed for you by your physician.
  • Works with you and members of your health care team to ensure you get the right medication at the right times.


  • Evaluates movement dysfunction and provide treatment to promote better physical performance of all activities, including mobility and respiratory function.


  • Uses their knowledge of the human mind, emotion and behavior, to help patients understand their conditions and resolve problems.
  • Provides assessment and treatment.
  • Consults with family members and other staff as appropriate.


  • Assesses your leisure interests and provides group/individual programs.
  • Explores alternative opportunities for leisure and helps identify the barriers to ongoing involvement in recreational interests.

Registered Respiratory Therapist

  • Evaluates the patient's respiratory status and determines the most appropriate form of therapy .
  • Forms of therapy include: oxygen administration, delivery of asthma medications, asthma education and life support ventilation. Also involved in diagnosing various lung conditions.

Social Worker

  • Specially trained to help patients cope with a variety of social and emotional problems at home and in society.
  • Provides assessment, treatment and access to community services as well as, facilitate discharge plans.




Preparing For Your Discharge
Your attending physician is the only person authorized to give you permission to leave the hospital. Once the physician has told you that you can that you can go home we ask that you make arrangements to leave as soon as possible, preferably by
9:00 a.m. on the day of discharge. This enables us to prepare the room for the next patient.
Before you leave the hospital, your doctor or nurse will give you instructions about treatment, medication and/or convalescent care. Your primary nurse will go over these written instructions with you using your discharge instruction sheet, which you will sign. Please be sure to keep your copy. It is important that you understand all the instructions about your medications, diet, activity and return appointments. If you have questions or concerns, please ask a member of your health care team.
If you need special equipment when you return home (such as crutches, walkers, commode chairs etc.) please speak to your physiotherapist or occupational therapist.

When It's Time To Go

  • Please stop at the cashier's desk on the main level (level 2), inpatient lobby, next to the Emergency entrance, to settle your hospital account. The cashier's hours are 8:30 a.m. to 4:30 p.m. Valuables held in safekeeping may be withdrawn during these hours only. If the cashier's office is closed at the time of your discharge, a statement of your account will be mailed to your home address.
  • You may settle your account by any of the following means:
    1. Valid major credit cards - Visa, American Express, or MasterCard.
    2. Cash
    3. Debit Card
    4. Cheque
  • Express discharge is available for patients who are discharged when the cashier's office is closed or for those patients wishing to speed up the discharge process. A copy of the charges will be mailed to you for your reference.
  • Any inquiries concerning payment of your account or concerning hospital charges will be handled by the patient accounts office, (905) 813-3980.

Don't Forget...
Did you remember to?

  • Make arrangements for someone to take you home.
  • Ensure you have been given instructions about your treatment, medication and/or convalescent care, from your physician or nurse.
  • Take home prescriptions and any other medications you brought with you.
  • Make arrangements for any required post-hospital care.
  • Make note of any follow-up appointments you have been given.
  • Check to be sure you have collected all your personal belongings before you leave.





Have we missed any information that you would find helpful? Please let us know.
Contact the community relations and communications department at (905) 813-3326 or E-mail us at



Credit Valley Hospital